We apologize for any inconvenience and understand how frustrating technology can be when things don’t go the way you expect. Please know we test everything on many devices and browsers before making them available.

Here are the steps you can take to resolve the issue:

1. Make sure you are using the latest version of your browser with JavaScript enabled.

You can check whether your browser is up to date here: https://www.whatismybrowser.com/ . This site will also let you know if JavaScript is enabled, and how to get it if not.

We highly recommend using Firefox or Chrome, as these are the most stable browsers.

2. Disable any pop-up blockers, as these may prevent the download process from working.

3. Clear or empty the cache.

Here are some instructions on how to clear your browser’s cache: http://www.refreshyourcache.com/en/home/ 

4. Try a different device, if possible.

5. Contact us.

If you’ve followed the suggestions above and are still unable to download the information, please contact us by clicking on the chat bubble in the bottom right corner of our website. We will be happy to help you out.

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